Having operational experience with a leading industry vendor is a top credential for any healthcare broker or consultant. With international healthcare, operational experience is not just a credential, it is essentially a prerequisite.

Global healthcare insurance and emergency assistance is so different from any other type of benefit category, that fully understanding how it all works together requires learning it from the inside out. Viator is unique in that it has expertise from two interconnecting disciplines - emergency assistance and global medical insurance - which gives it an unrivaled position in the industry.

Professional colleagues since 1986, Tom and Mike started their careers together at CIGNA Healthcare in mid-market sales and account management. In the mid 1990’s, a growing need for international medical and emergency assistance services drew them to International SOS (formerly known as AEA) as sales directors working with international corporate clients in the U.S. and Canada.

After several years of working in the global emergency medical services sector (evacuations, repatriations, clinical coordination, and provider payment protocols) in a number of locations around the world, they became experts in their business. Their expertise, however, was impeded by brokers and consultants who did not fully understand their market, so they decided to become brokers of international assistance and insurance products, allowing them to deliver value directly to their clients.

In 1999, Tom and Mike started Viator International with the goal of bringing their unique insights and experience to a growing global economy. Since then, the Viator book of business has grown substantially, and now represents one of the largest multinational client bases managed by any independent employee benefits firm in the country.

Jay has firsthand experience as an expatriate; his first job after college was with the English Lacrosse Union working in Manchester, England as a lacrosse coach and professional club player. His international living experiences also include Ireland and Mexico, and he has travelled to Europe, Russia, the Middle East, Asia, and South America.

In 2009, Jay joined Viator after working at CIGNA International Expatriate Benefits (CIEB) for nearly four years as a New Business Manager. In this role at CIEB, Jay learned operations, underwriting, clinical capabilities, and the protocols that exist between emergency assistance and global insurance companies. During his time at CIEB, Jay also met foreign hospital administrators and toured foreign medical facilities contracted with CIGNA, giving him unique perspectives on the industry. Before his CIEB experience, Jay was a Senior Client Manager at CIGNA Healthcare where he managed a multi-million dollar book of corporate accounts. Together, these international and domestic healthcare jobs made Jay an ideal complement to the staff model created by Tom and Mike.

Viator International. 

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